How to Fix AnyDesk Black Screen After Connection

How to Fix AnyDesk Black Screen After Connection? Step-by-Step Guide

/ Knowledgebase, Remote Desktop Protocol (RDP)

AnyDesk is one of the most widely used remote desktop applications, allowing users to connect and control remote computers efficiently. However, some users encounter a frustrating issue: a black screen appearing after successfully connecting to a remote computer. This can hinder productivity and disrupt important work tasks. In this guide, we will explore the common causes of how to fix AnyDesk black screen after connection problem and provide step-by-step solutions to resolve it.

Common Causes of AnyDesk Black Screen

Before diving into the solutions, it’s important to understand why the black screen issue occurs. Some of the main reasons include:

  1. Graphics Driver Issues – Outdated or incompatible graphics drivers can cause display problems during remote sessions.
  2. Display Settings Conflicts – Incorrect display settings on the remote or local computer can lead to a black screen.
  3. Permission Restrictions – Insufficient permissions for AnyDesk to access the remote machine’s display.
  4. Blank Screen Privacy Feature – The privacy settings on the remote computer might be enabled, causing the screen to appear black intentionally.
  5. Low Network Bandwidth – A poor internet connection can result in display issues, leading to a black screen.
  6. Software Conflicts – Third-party applications or security software might interfere with AnyDesk.

Now, let’s go through the troubleshooting steps to fix the AnyDesk black screen issue.

How to Fix AnyDesk Black Screen After Connection Issue

1. Check and Update Graphics Drivers

Graphics drivers play a crucial role in displaying remote desktops. Follow these steps to update them:

    • On Windows:
      1. Press Win + X and select Device Manager.
      2. Expand Display adapters.
      3. Right-click your graphics card and select Update driver.
      4. Select Find automatically for drivers & follow the instructions.
      5. Restart your computer and try connecting again.
    • On macOS: Ensure your macOS is updated by going to System Preferences > Software Update.

2. Adjust AnyDesk Display Settings

Misconfigured display settings may cause a black screen. To adjust them:

  1. Open AnyDesk and go to Settings.
  2. Navigate to Display.
  3. Change the Quality and Performance settings to optimize display.
  4. Ensure that Hardware Acceleration is enabled (if applicable).
  5. Restart AnyDesk and reconnect to see if the problem persists.

3. Disable AnyDesk Privacy Mode (Blank Screen Feature)

AnyDesk includes a privacy feature that allows users to show a black screen intentionally on the remote PC for security purposes. If this is enabled, you may experience a black screen. To disable it:

  1. On the remote computer, open AnyDesk.
  2. Go to Settings > Security.
  3. Look for the “Enable privacy mode” or “Show black screen on the remote device” option.
  4. Disable it and reconnect.

4. Ensure Proper Permissions on the Remote Device

AnyDesk requires specific permissions to function correctly. If the remote machine lacks these permissions, the screen might remain black. To check and grant permissions:

    • On Windows:
      1. Open AnyDesk on the remote computer.
      2. Go to Settings > Security.
      3. Under Permissions, ensure that Access to screen is allowed.
    • On macOS:
      1. Open System Preferences > Security & Privacy.
      2. Under the Privacy tab, check that AnyDesk has permission under Screen Recording and Accessibility.
      3. Restart AnyDesk and try again.

5. Restart AnyDesk and Remote Machine

Sometimes, simply restarting the AnyDesk application and the remote machine can resolve temporary glitches. Try the following:

  1. Close AnyDesk on both computers.
  2. Restart the remote computer first, then the local machine.
  3. Reopen AnyDesk and attempt the connection again.

6. Disable Third-Party Security Software

Antivirus programs or firewall settings may block AnyDesk from displaying the remote screen properly. To check:

  1. Temporarily disable any third-party antivirus software.
  2. Add AnyDesk to the exception list in the security software settings.
  3. Check the Windows firewall settings to ensure AnyDesk has the necessary permissions.

7. Optimize Network Connection

A weak or unstable internet connection can cause screen lag or black screen issues. To improve your connection:

  • Ensure both the local and remote computers have a stable internet connection.
  • Try switching from Wi-Fi to a wired connection for better stability.
  • Reduce bandwidth usage by closing unnecessary applications consuming the internet.
  • Restart the router/modem and reconnect.

8. Reinstall AnyDesk

If none of the above solutions work, reinstalling AnyDesk might resolve the issue.

  1. Uninstall AnyDesk from both the local and remote machines.
  2. Download the latest version from AnyDesk’s official website.
  3. Install AnyDesk and configure the settings properly.
  4. Reattempt the connection.

Preventing Future AnyDesk Black Screen Issues

To avoid experiencing the black screen problem in the future, follow these best practices:

  • Keep AnyDesk and your operating system updated.
  • Regularly update your graphics drivers.
  • Ensure remote device permissions are properly configured.
  • Avoid enabling unnecessary security restrictions that block screen sharing.
  • Use a reliable internet connection for smoother remote access.

Conclusion

The AnyDesk black screen issue after connection can be frustrating, but by following the troubleshooting steps outlined above, you should be able to resolve it effectively. Whether it’s updating your drivers, adjusting display settings, disabling privacy mode, or reinstalling AnyDesk, these solutions will help you regain full remote access and ensure a seamless experience.

If you still experience problems, consider reaching out to AnyDesk Support for further assistance. Happy remote working!

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